Request data deletion — PT Mobile

1. How to request deletion

1. Email vipul@pratikshasoftware.com with subject line: PT Mobile data deletion request.
2. Include your client code, mobile username, and shop name.

You may also ask your shop administrator to disable Mobile Access for your user in PharmaTrade → User Management.

2. What we delete

• Authentication / session access for that mobile user on the sync API (account disabled or removed for Mobile Access).
• On-device caches are removed when the user uninstalls PT Mobile or clears app data.

3. What may be kept

Sales orders and collection records already synced into the shop’s PharmaTrade system remain under the shop’s business records and retention rules (they are shop transaction data, not a consumer social profile).

We aim to process deletion / access-disable requests within 30 days of a verified request.

4. Contact